What our Customers say...
I made the mistake of using a more "local" mold remediation company when I first moved into my house over a year ago. As I was doing some recent remodeling, I noticed some further mold issues and called SERVPRO this time.
I really, really wish I had used SERVPRO for the initial work. Jitka and her team are extremely professional, reliable, and prompt. Her team knows their job, and they do it well. With the more "local" company, I would get stressed out having to deal with almost managing the project as the business owner didn't have a great team on site all the time.
With SERVPRO, I had no such issues. They came in, scoped it out, and got started the same day.
When they came back and reinspected, they found the moisture level wasn't down far enough to their liking, so they left the dehumidifiers and air scrubbers in for a few more days without renegotiating the contract value, so they definitely want to do right by their customers.
These are my go-to team for anything related to mold.
I know we were difficult to deal with but you all acted with class and patience.
I had recently discovered a water/mold problem in my master bathroom. I called a mold treatment/testing company to come out first, and then took some random tests and gave me an estimate that had cost over $7000. I did not understand their inspection or what they said needed to be done so I decided to get a second opinion and found SERVPRO of Malibu on Yelp. There is a reason they are highly rated.
I first worked with Angel who inspected thoroughly inspected the bathroom including going under the house to the crawl space. He then gave me an estimate for half of what the other company proposed and even did more work. They are incredibly professional and courteous and answered all my questions patiently and thoroughly.
It's quite refreshing to work with someone that you can trust knowing that they have your interest in mind. I highly recommend them.
I was beyond stressed out about my washing machine breaking and water everywhere. This crew made me feel safe and had me laughing before I knew it. Thank you for making me feel better and taking care of my home.
On Cinco De Mayo at 6:00 pm, my toilet overflowed and I called Jitka and she had a crew at my house in 1 hour. On a holiday, nonetheless. If that is not AMAZING customer service I do not know what is!
I was super concerned about the cost of my mold clean up since my insurance company was not covering it but you made it affordable and worked with me so I could fix it.
Thank you very much!
They were there for me each step of the way. Their crew was amazing at holding my hand and walking me through all of the steps. I must have asked a thousand questions and they were all answered with patience and understanding,
I hope I never need to use them again but if I do, it will be The Malibu Franchise.
Fast, Efficient and Honest. What more can you ask for!
Jitka and her crew are AWESOME! SERVPRO came to my rescue twice this year. I had water intrusion once and then a few months later in another area. They assessed the damage and priced fairly. The second time they returned. They had to remove my floors, ceiling, drywall, damaged tiles, and furniture. They also neatly packed my belongings. They dried the areas of concern to prevent additional damage. Jitka was easy to communicate with and her crew worked in a timely manner and showed up promptly for all our scheduled meetings.
Look no more. SERVER Malibu is the winner.
They responded immediately and was able to line up a crew in the timeframe we needed. That's what I call great service.
Who would have thought that a little fire work could cause so much damage.
Fast, Efficient and Amazing.
It feels good to be back in business. You all were kind, understanding and explained everything to the T.
Thank you very much
Thank you for getting the stains out of my carpet. It looks new.
Thank you for all of your help
“Very efficient and courteous ”
“My entire experience was great. When one has a need for a service like this, it is really refreshing to have the folks that are 1) friendly 2) prompt 3) honest and 4) set expectations and meet them. Way to go guys, I will recommend you if I ever get the chance.”
“So professional! So on top of it and such great customer service. I will always call Kent and Jitka! ”
“Great job and very helpful.”
“Fast Efficient Service”
“Great service and very helpful. I run a very complex set of buildings and SERVPRO of Malibu is professional and efficient.”
“SERVPRO was there when we needed them. They responded immediately with the right people, the right equipment and an attitude of service. The whole experience was very positive and HRL will be issuing a blanket purchase order to SERVPRO for their services in mitigating water damages in the future. THANK YOU!”
The crew was the best. Thanks.
FAST, EFFICIENT, GREAT PRICES
Fast Service, Great Communication, Amazing Prices and Great Staffing.
Robert is a good guy.
10's All Around!
You guys are awesome! Thank you so much!
Thank you all for the incredible help. We really appreciate it! Stephanie - YOU ROCK!!!
Insurance dropped the ball but you guys came to the rescue. Thank you Stephanie, Robert and Angel!
Very professional and fast! Made a bad situation better.
Insurance did not cover the mold but you guys worked with us. Forever grateful!
Burst pipe, burst home, You guys burst in and made it better. Thanks
Thanks to SERVPRO of Malibu!
I know California needs the rain but the damage these storms have left me is not something I expected. SERVPRO has been on top of everything even when new damage occurred. You guys are one of a kind.
THANK YOU FOR SAVING CHRISTMAS!
Sometimes saying thank you is not enough. You guys were efficient, communicative and have very reasonable prices.
There is A LOT to be thankful for on this Thanksgiving. Thank you for coming out so fast and cleaning up a big cooking mess!!!
Thanks for responding to my business so fast! You guys were Great!
Finding out we had mold growing in our kitchen stunk! Finding SERVPRO of Malibu did not! Fast, efficient and friendly staff.
I'm still reveling in how fast the fire started, was put out, you came, cleaned up, and I'm back home within a week. Your crew was knowledgeable and personable while maintaining strict professionalism. 5 Stars
When our neighboring store flooded and the water came rushing in our unit I didn't know what to do. I'm beyond thankful they thought to. All you guys. You came out so fast and cleaned it all up so our doors could stay open. Thank you so much!
Thank you for responding so fast and getting my business back to operating fully. We rely on our business for income so you guys have no clue to how thankful we are.
Hard to believe a little storm could cause such damage. Thank you for drying us out so fast. You guys were GREAT!
Thank you for cleaning up after the storms destruction. The front of my house never looked better.
We have been using these guys for the last 3 years for all of our buildings needs. Describing this franchise only one word seems to do. AMAZING!
I thought it never rains in Southern California! Thank you for the efficient clean up after the one storm we got. Hopefully, we don't need to use you again but if we do... It will always be SERVPRO of Malibu.
You are not kidding when you guys say "faster to any disaster", and "like it never even happened"!
Thank you for getting the smell out before we opened. Great prices and great service.
We owe you guys big time.
Thank you for getting my business back up and running so fast. You are a great team.
Scott Schneider Vice President at Olde Tyme Floor Co., Inc. “Kent does a professional job and the clients that we have both worked for were extremely happy. Kent and his employees were courteous, clean, and performed their work in a timely fashion.
July 28, 2011, Scott was with another company when working with Kent at J. Paul Getty Trust
National Account Manager at Lota USA
“Kent shows deep knowledge and expertise when ascertaining water damage remediation. He also works with clients to provide work within a budget if necessary.
July 25, 2011, David was Kent's client
Financial Services Professional
“I have a rather large home with yellow carpets & couches. I have used Stan's Company twice a year for several years. I have always been well pleased with the results He and his crew manage to make my carpets and furniture look as close to new as possible. Will continue to use him and higly endorse him.
July 24, 2011, dorothy was Kent's client
Owner, Rhino Properties Inc.
“I am a local general contractor and I have used Kents services on more than one occassion. Kents and his staff always do a great job, exceeding expectations in the most professional manner. I always look for sub contractors and trade partners that are at the top of their game. Kents enhances our company because he is someone that I can count on when we call.
July 25, 2011, Scott was Kent's client
My insurance company hired this firm to dry out my place after a water leak. They were friendly, and accommodated my schedule. The techs were helpful, very conscientious about my furniture and made me comfortable. They made coping with this stressful situation easier. Thanks guys.
Recently SERVPRO re-mediated a serious water damage issue at my home in Malibu. They were prompt, detailed, and entirely professional in the conduct of their work. The technicians were polite, careful, and dedicated; the office staff was attentive and very responsive. On completion all the necessary tests were passed, and the City of Malibu signed off for the repairs.
Thank you Stephanie!
The technicians were efficient, hardworking, courteous skilled professionals. I highly recommend SERVPRO of Malibu if you ever have to deal with water damage/mold or pack out.
Kent has been cleaning our carpets for years. As always we were provided with exceptional service and the carpet looks like new again. Thanks Kent!
Wonderful and professional company. It is such a pleasure to be able to trust people working in my home to do a great job. Thanks Cardo, Daniel and Kent.
This is the second time we have used them and all I can say is AMAZING! Their communication is one like I have never seen and they made this process easy for our commercial tenants. Thanks again!
They got here fast and that was very important. They clearly explained the cleaning and restoration process in which I could understand. I am very pleased with the services provided by SERVPRO of Malibu.
Robert, the water technician, was a great guy. I would recommend this franchise to my friends and family.
Great job on cleaning all the upholstery and carpets at my building. Great prices too. Thank you.
Kent has been cleaning my carpets for 20 years and there is a reason for that!
Not a fun process to go through but you guys made it better.
Thanks for everything.
During the Holiday weekend we had a fire in the kitchen and these guys came out fast and cleaned it up. Excellent work, excellent staff and excellent prices.
I recently started working with the insurance broker's who work closely with Jitka and Kent and noticed right away how passionate they are with making sure their clients are taken care of. They have even stepped in to help one of the ladies in my office with her house water claim and she's said nothing but wonderful things about them!
Servrpo of Malibu were absolutely wonderful from beginning to end in cleaning,packing,restoring my mothers home after a house fire.I would definitely use them again and recommend to anyone who needs a job done right. Jitka the owner, understood my stress level and was very compassion with me while still moving forward to things done....Thanks so much.D.McNeil
All was great and the people were very nice and accommodating
What a great staff. I called them for some help and even though it wasn't in their scope of work they got me the information I needed and didn't charge me a thing for their time! It's nice to know that they are there for you even when they aren't the right company for what you need.
Thank you Angel for the clean up of my kitchen. My daughter learned a valuable lesson and won't cook without supervision again.